Manager, Sportsbook

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role 

As the Sportsbook Manager you will be primarily responsible for leading a retail sportsbook specific to your region. This role will be expected to implement and monitor business strategies and KPI’s that maximize profitability with a focus on customer service, acquisition, and retention. You will also be responsible for managing key local partnerships and the daily operations of the sportsbook through onsite presence. 

Responsibilities 

• Set the standard for best-in-class customer service by representing BetMGM’s brand in line with standards and expectations 

• Lead, develop and mentor staff to ensure all company, departmental and regulatory standards and KPI goals are understood and met​

• Oversee day-to-day operations consistent with the strategic plan and vision, while ensuring adherence to policies, legal requirements, Title 31, and Gaming regulations.​ 

• Uphold and lead all appropriate cash control policies and maintain cash safe accuracy​ 

• Build a strong team by coaching employees and leaders through effective hiring, training, and scheduling practices to ensure the needs of the business are met​ 

• Manage labor level-based analysis of customer volumes and business plans​ 

• Develop cross-functional relationships including, but not limited to, Property Management, Regional Marketing, AML, Human Resources, VIP, Trading and departmental leadership​ 

• Maintain industry and competitive landscape knowledge​ 

• Ensure all customer-facing touchpoints and assets are in working order, such as kiosks, AV, data walls, odd sheets, seating, queuing, and signage 

• Partner with the Security and Surveillance Team to ensure that the sports book is operating safely and securely 

• Handle customer service escalations as needed​ 

Essential Functions 

• Knowledge of sports wagering systems, sports markets and odds​ 

• Must be able to stand, walk, bend, reach,