Senior Program/Project Manager

At Advisor360°, we build technology that transforms how wealth management firms operate, scale, and serve their clients. As a leading SaaS platform in the fintech space, we’re trusted by some of the largest independent broker-dealers and RIAs to power the full advisor and client experience—from portfolio construction and reporting to compliance and client engagement. 

What sets us apart? It's not just the tech (though it's best-in-class). It's the people, the purpose, and the passion behind everything we do. 

We’re a team of builders, thinkers, and doers who believe that great companies are defined by the stories they tell and the experiences they create—internally and externally. We bring deep industry expertise, a collaborative spirit, and a commitment to innovation as we reshape what’s possible in wealth management. 

As we grow, we’re looking for teammates who are ready to roll up their sleeves, think big, and help elevate our brand in a way that reflects the bold ambitions we have for our company and the clients we serve. Join us, and be part of a company that's not only moving fast—but making it count. 

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.  

We are seeking an experienced Senior Program/Project Manager to partner closely with executive leadership in driving strategic transformation across our Customer Support and Site Reliability Engineering (SRE) organizations. This role will lead complex, cross-functional initiatives focused on operational excellence, platform reliability, AI-driven innovation, and continuous improvement.

This individual will act as a force multiplier for executive leadership, ensuring that strategic priorities translate into structured execution, measurable outcomes, and sustained operational improvements across the organization. The role requires a strong combination of program management discipline, technical depth, data-driven thinking, and the ability to influence senior leaders across engineering and operations.

Here’s What You’ll Do: 

• Lead and manage strategic transformation programs across Support, SRE, Engineering, and other cross-functional teams.
• Partner closely with executive leadership to define, plan, and execute initiatives that improve operational efficiency, reliability, scalability, and customer experience.
• Establish and drive program governance, tracking, and accountability frameworks to ensure initiatives deliver measurable outcomes.
• Coordinate complex initiatives involving multiple stakeholders, ensuring alignment on priorities, milestones, and deliverables.
• Maintain strong visibility into ongoing initiatives and ensure leaders remain accountable for commitments, timelines, and outcomes.
• Drive adoption of AI and automation capabilities to improve operational workflows, incident response, support efficiency, and knowledge management.
• Partner with engineering and product teams to ensure operational requirements and supportability are embedded into platform development.
• Identify operational inefficiencies and lead initiatives focused on process optimization, tooling improvements, and automation.
• Analyze operational and performance data from multiple sources to identify trends, risks, and opportunities for improvement.
• Translate complex operational data into clear insights, executive updates, and actionable recommendations.
• Develop and present data-driven program updates, metrics, and performance reporting to leadership and operational teams.
• Facilitate executive-level communication including program updates, risk management, decision frameworks, and progress reporting.
• Support the development and execution of long-term operational strategy and transformation roadmaps for Support and SRE.

What You Bring to the Table: 

• 8+ years of experience in program or project management within technology organizations.
• Strong background working with engineering, platform, infrastructure, or reliability teams.
• Strong technical fluency and the ability to engage effectively with engineering teams.
• Solid understanding of AI technologies and emerging capabilities, and their potential applications in operational and support environments.
• Proven ability to manage large-scale cross-functional initiatives involving senior stakeholders.
• Experience driving operational transformation, automation, or process improvement pro