Branch Manager - Gillette, Wyoming

We are looking for a talented Branch Manager to join our team in General Management in Gillette, WY.

In this role, you will make an impact in the following ways:  

• Drive Operational Excellence – Oversee branch performance and financial metrics to ensure alignment with the Annual Operating Plan and deliver sustainable profitability. 
• Lead Strategic Planning – Develop and execute annual operating, marketing, and sales plans that position the business for growth and competitive advantage. 
• Expand Market Presence – Conduct market analysis and build strategic partnerships to capture new business opportunities and strengthen Cummins’ regional footprint. 
• Champion Customer Satisfaction – Foster a culture of exceptional service, leveraging programs like Net Promoter Score and Lens of the Customer to enhance loyalty and retention. 
• Improve Service Quality – Monitor warranty trends and repair cycle times, implementing process improvements that elevate product reliability and customer experience. 
• Ensure Compliance and Safety – Maintain rigorous health, safety, and environmental standards, reinforcing corporate responsibility across all branches. 
• Develop High-Performing Teams – Recruit, mentor, and retain top talent, creating Individual Development Plans that build leadership capability and engagement. 
• Influence Global Strategy – Provide insights from regional operations to inform Cummins’ global business decisions and continuous improvement initiatives.

To be successful in this role you will need the following: 

• Financial Acumen – Interpret key financial indicators to make informed decisions that improve branch performance and profitability. 
• Builds Effective Teams – Create strong, collaborative teams that leverage diverse skills to achieve shared goals. 
• Business Insight – Apply knowledge of market trends and organizational priorities to drive strategic growth. 
• Communicates Effectively – Deliver clear, tailored messages across multiple channels to engage and inform different audiences. 
• Customer Focus – Build lasting relationships and deliver solutions that prioritize customer needs and satisfaction. 
• Demonstrates Self-Awareness – Use feedback and reflection to identify strengths and areas for improvement, enhancing leadership effectiveness. 
• Develops Talent – Mentor and grow employees to align their career aspirations with organizational objectives. 
• Drives Engagement – Foster a motivating environment where employees feel empowered to perform at their best. 
• Drives Results – Consistently meet or exceed goals, even in challenging circumstances. 
• Manages Conflict – Resolve disagreements constructively to maintain team cohesion and productivity. 
• Influence Health, Safety, and Environmental Culture – Promote safe practices and compliance to protect employees and communities. 
• Service Capability, Capacity, and Coverage – Ensure service readiness by aligning resources, tools, and processes to meet customer expectations and published standards.

Education, Licenses, Certifications: 

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification required.

Experience: 

• Significant relevant experience required, including managerial and budgetary experience.

Additional Information:

• Responsibility for the Gillette, Wyoming location with 21 employees and 2 Service Supervisors.
• The Gillette branch is heavily focused on the Industrial Mining Segment supporting several Coal Mines throughout the state.  
• Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
• Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.