Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team - Remote (IL, VA, LA, KY)
CVS HealthAbout the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary/Mission:
Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicaid population learn about and complete important health screenings and activities.
As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings, medications, activities, and follow up care.
You will talk to providers and members to assist with important health services like setting appointments, filling medications, and providing resources to improve Star health outcomes.
Your key responsibilities are:
Inbound and outbound calls to members and providers to help scheduling services like healthcare visits, screenings, vaccinations, or medication refills.
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Providing important education to members to help them make good health decisions that improve their health
Accurately documenting conversations in the member’s health record
Your key abilities are:
High-energy engagement to provide exceptional service
Empathetic, curious, with an enthusiasm for learning
Knowledge retention and ability to answer questions and resolve issues
Desire to understand and meet<
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s