Job Description Summary

This position reports to an Engineer in the Field Assurance Department. This department is responsible for fielding of customer complaints about products. The complaints may come from patients, health care providers including physicians, nurses, or other health care staff. This department investigates the root cause of failure from an engineering perspective.

This internship will be responsible for helping to process customer complaints, aiding in the investigation of root cause analysis, and will assist with engineering activities including, but not limited to: collecting data, analyzing data, and preparing reports.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary of Position with General Responsibilities

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

• Assist with processing of customer complaints

• Aid in root cause analysis of failed products

• Support various engineering activities such as collection of data, data analysis, and preparing reports

• Apply engineering principles

• Identify and take ownership of tasks and projects

• Be detail oriented and results oriented

• Work as a team and independently

• Potential assignments in both Sandy and Salt Lake City

Potential Task Assignments within the scope of this position

• Assists in failure investigations, complaint evaluations, and review of quality documents.

• Writes and reviews reports and data.

• Assists in evaluation of used medical devices in a biohazard lab setting.

• Trains on, understands, and follows company procedures and regulatory requirements.

• Aids in developing physical and functional test requirements to assure specifications & regulations are met.

• Initiates new or revised documentation and tracks through appropriate approval cycles and implementation

• Participates in and provides input to training on department and division procedures and policies.

• Maintains a professional working relationship with internal & external customer and support staff

• Participates on cross-functional teams.

• Prepares and presents oral and written project updates and technical discussions.

Knowledge and Skills:

• Basic technical writing skills

• Basic interpersonal skills – active listening

• Good understanding of engineering principles

• Ability to read drawings

• Demonstrated ability to apply engineering principles

• Ability to perform tasks and tests per written directions

• Demonstrated comprehension of basic descriptive statistics

• Basic software application skills                        

• Basic problem solving skills

• Demonstrated adherence to lab safety protocols

• Ability to collect and analyze data and derive conclusions

• Ability to make recommendations to reach a solution

• Oral and written presentation skills

• Ability to follow design controls

• Ability to work independently

Qualifications

• Must be currently enrolled in an accredited University/College Science or Engineering program (required).