Consultant Sales, Service, and Operations (Santa Clara University)

CONSULTANT, SALES, SERVICE, AND OPERATIONS

Santa Clara, CA

On-site

 

THE RUNDOWN

Playfly Sports is looking for a Consultant, Sales, Service, and Operations to join our team in Santa Clara University. The Sales, Service and Operations Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. In addition to the primary focus being revenue generation, this position also has several ticket operations responsibilities related to the processing, fulfillment, and distribution of tickets. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership. Sales, Service and Operations Consultant will receive the tools, programs, and systems necessary to "BE GREAT."

 

WHAT YOU’LL ACCOMPLISH

Sales & Service:

· Perform outbound calls and service inbound calls for the Athletics Department for nine (9) ticketed Men's & Women's sports

· Generate revenue through renewals, cross-selling, upgrades, add-ons, group tickets and experiences, partial/mini-plan packages, single game tickets, and stand-alone donations

· Prospect and maintain relationships with current and past customers, cold leads, local businesses, and individuals via phone, email, text, in-person appointments, and networking events

· Make a minimum of 60 outbound calls daily, while meeting or exceeding established sales activity and revenue goals

· Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base

· Maintain accurate and up-to-date records of all prospects and customers within the ticketing database

· Service general fan questions and convert inquiries into ticket packages

· Provide exceptional customer service to all fans, donors, sponsors, and prospective buyer

Ticket Operations:

· Game-Day/Event Operations: Oversee box office windows, manage will-call and credential lists, and act as Manager on Duty to handle guest relocations and escalated customer service issues.

· Manage home and visiting team pass list, and admission gates.

· Troubleshoot digital ticketing issues and guest relocations

· Execute ticket order processing, ticket printing fulfillment, distribution and reporting

· Serve as point of contact for student-workers as directed by the Director of Ticket sale & Operations

· Other job-related duties as assigned

 

WHAT YOU’LL BRING

· 1 year of proven sales experience required; ticket sales preferred

· Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented

· Bachelor’s Degree is preferred but not required

· Desire to start and grow a career in the sports ticket sales industry or collegiate athletics

· Previous customer service or retail sales experience; display a genuine desire to help people

· Excellent communication, presentation and listening skills

· Must be able to communicate equally well with executives, staff, and fans at all levels

· Ability to work well with others and comfortable taking initiative

· Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

· Professional approach that results in a level of trust and respect with internal stakeholders

· Detail oriented

· Proven relationship building and interpersonal skills

· Possess high degree of discretion, integrity, professionalism, and accountability

 

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

· Available to work athletic events including home games and special events in evenings and on weekends as needed