Clinical Business Operations Representative 3 (H)

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The Department f Medicine, Division of Infectious Diseases has an exciting opportunity for a Full Time Clinical Business Operations 3 position to work on the UHealth campus.

CORE JOB SUMMARY

The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical research operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, scheduling clinical research patients and other duties necessary for the complete and efficient management of research patients, including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre and post patient clinical research care.
• Obtains or reviews all patient demographic information.
• Reviews clinical records for completeness.
• Answers multiple telephones for the research department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors, research participants and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the research practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. 

DEPARTMENT SPECIFICATION FUNCTIONS

• Interacts with home health companies and pharmacies to assist in obtaining results and providing requested documentation.
• Schedule patient appointments at UM clinics. Skill in using Epic electronic medical records to check patient information.
• Assists in scheduling imaging appointments at UM facility. Assists in prior authorization paperwork for specialty medications.
• Contact patients as directed by the physician/providers when necessary.
• Prepare doctors clinic census at least 2 business days in advance for assigned physicians.
• Send labs and appointment dates to case managers as requested.
• Obtains consent for Medical Records Information upon other facilities request for medical records.
• Notify medical providers via email and phone of urgent patient matters and follow up promptly.
• Responsible for obtaining lab and X-ray reports and notifying doctors of results.
• Utilizes UChart to track patient arrival times.
• Advises front desk personnel of patient delays to maintain daily schedul

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High school diploma or equivalent

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient c