IT Senior Executive Support Specialist

SUMMARY/JOB PURPOSE:

The Senior Executive Support Specialist is a valued member of a dynamic team focused on providing world-class IT service. We are seeking someone with deep experience providing technical support to senior executive staff, who possesses the top notch people and technical skills needed to support our VIPs.

This person will bring a positive attitude, strong technical background, confidence, and expertise to their role, providing executives with the peace of mind that their technology issues will be resolved quickly, accurately, and expertly. They will be a key player in ensuring our VIPs have the strong technology support they need to drive the business and company mission forward.

This role will be on-site 5 days/week at the Exelixis Alameda office due to the nature of the work being done.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Providing direct client-side, phone and remote support to VIPs who are experiencing hardware, operating system, connectivity, or application issues
• Taking full ownership of VIP incidents, leading them to resolution directly or by engagement with other IT teams
• Proactively managing the hardware and software setups of all VIPs, performing upgrades, and continually anticipating their technology needs
• Providing technical support with conference room AV, web conferencing, and video equipment for VIP conferences and meetings
• Maintaining awareness and knowledge of changes and policies that may affect VIP hardware and/or software usage
• Establishing best practices for VIP support, acting as a mentor and role model to junior staff in the areas of attitude, customer service, and professionalism
• Adeptly communicating technical information to both technical and non-technical users
• Assisting in resolving escalated and/or complex Mac or PC issues across the team as needed
• Handling special IT projects across the department as needed

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities

EDUCATION / EXPERIENCE / KNOWLEDGE & SKILLS:

Education:

• Bachelor’s degree in related discipline and five years of related experience; or
• Master’s degree in related discipline and three years of related experience; or
• Equivalent combination of education and experience
• Technical certification may be required
   

Experience:

• Proven experience providing desktop support to executives / VIPs
• Experience troubleshooting a broad range of complex technical issues on Macs, PCs, Mobile devices, and Tablets, and across a wide array of applications
• Experience acting as a mentor and role model to junior staff
• Experience handling high pressure and sensitive situations with professionalism
• Experience prioritizing numerous tasks and completing them within time constraints
• Experience working independently with minimal supervision
• Experience in the pharmaceutical and biotech industries is a plus

Knowledge / Skills:

• Ability to exhibit a positive, professional attitude and work collaboratively and seamlessly with colleagues
• Superb communication skills, able to behave with tact and diplomacy at all times
• Outstanding interpersonal skills, customer service skills, and discretion
• Advanced knowledge of Macs, PCs, Tablets and Mobile devices
• Broad knowledge of application support, including MS Office, Teams, and SharePoint
• Familiarity with and ability to troubleshoot a wide array of varying technologies
• Excellent organizational and prioritization skills
• Ability to work independently and with little supervision
• Willingness to occasionally work after hours to support VIP staff

WORKING CONDITIONS:

• Environment: primarily working indoors in an office environment
• May require occasional travel to support VIPs

#LI-EZ1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $96,000 - $137,500 annually. The base pay range may take into account the candidate’s geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate’s geographic region, job-related knowledge, skills, experience and internal equity, among other factors.

In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package,