NAM Card ThankYou Rewards Program Manager - Strategic Partnerships

Citi ThankYou Rewards is an award-winning, enterprise loyalty program with over 15 million members. The program is a cornerstone of Citi Cards strategy and is one of the top execution priorities for the business. The program aims to build a ubiquitous redemption currency by offering achievable and aspirational rewards wherever and whenever customers want them, while delivering a best-in-class and personalized customer experience every step of the way.

Responsibilities:

As ThankYou Rewards strives to deliver rewards across various redemption journeys for customers, our platform and redemption partners are key to our strategy. As we grow, our vision is to develop integrated relationships in priority categories while enabling alternative online solutions to deliver full redemption breadth and flexibility to our members at attractive economics. This program manager role will work across our redemption journey owners and other internal stakeholders, as well as our external platform and redemption partners to ensure program effectiveness and efficiency:

• Oversee data transfers from our platform partner to various internal business units including Analytics and Marketing

• Partner with ThankYou Operations and other internal teams around expanding TY functionalities, marketing strategies and general operational issue resolution

• Manage redemption partner points redemption pass-through budgets and other contractual payments, overseeing the processing of partner invoices, creating/managing partner POs, and ensuring timely responses to invoice issues

• Assist in the development of decks and quarterly business reviews for existing partners that cover all aspects of strategy, performance, financials and capabilities management oversight

• Support ongoing ThankYou projects through management of ThankYou tech roadmap and prioritization of ongoing partner change requests and incident items

Qualifications:

• Bachelor's degree required
• Strong verbal and written communication skills, including presentation skills.
• Project management experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Functional knowledge of the Credit Cards industry and applicable rules, regulations, and processes.
• Pragmatic problem-solver, forward thinker with independence of thought.

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Product Sales

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Irving Texas United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Aug 05, 2024

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to t