Digital Solutions Manager, SMART Quarry

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

As part of Komatsu’s North American Smart Quarry team the Digital Solutions Manager will have responsibilities to support the commercialization and delivery of jobsite enhancing hardware and product solutions. This position will be focused on solution development, marketing, and support to drive market success of Komatsu’s strategic Smart Quarry initiatives.  This individual should be capable of independently performing customer demos, jobsite studies / evaluations, and other activities aimed at increasing knowledge and confidence of our customers, their challenges and Komatsu’s entire portfolio of solutions. 

This is a Chicago based office position with moderate travel (up to 30%) for collaboration with end use customers, distribution, key technology partners, and other Komatsu teams.   Will be assigned and responsible for one or more distinct digital solutions from the NA Smart Quarry solutions portfolio including Smart Quarry Site, Smart Construction Fleet, Smart Quarry Study and more. 

Key Job Responsibilities

PRODUCT MANAGEMENT: Support the drive for continued development of core products and related jobsite enhancing technologies.

• Continued research and understanding of trends in the construction / quarry industry, jobsite operations and customer opportunities.
• Independent completion of NPI activities such as creating of marketing materials and sales tools
• Collect voice of customer regarding pain points, technology, service, and support and relay that information to drive improvement and acceptance in the market.  Responsible for coordinating surveys, creating questionnaires, and hosting customer interviews to acquire data.
• Create and/or manage VoC library to drive Continuous Improvement and set up successors for success. 
• Promote to end users and distribution the most effective methods of adoption / use of Smart Construction / Smart Quarry solutions.
• Ability to perform jobsite training, demonstrations, and talks aimed and educating customers and distributors.
• Provide new and experienced customers the confidence to move forward with machine and solution purchase / adoption by communicating Komatsu's full value proposition and impact to their business.

TRAINING:  Create digital and traditional remote training content/courses for Smart Quarry hardware and solutions

• Coordinate with coaching and training teams, Cartersville Customer Center, Region personnel and others to deploy world class training classes, customer demonstrations and special events.
• Leverage latest concepts and high impact methods (self-help, video, blog, etc) to elevate output to be the best in the industry.
• Act as consultant for customers with relation to solution data.  Provide routine, periodic updates and guidance. 

DIGTAL COMPETENCY: Develop / maintain competency is associated targeted software applications such as:

• Drone flight / survey for topographic imaging
• Proprietary fleet production modeling software
• All associated digital solutions

Qualifications/Requirements

• University degree (B.S./B.A.) in business, engineering, marketing, or related field.
• Experience (7-10+yrs) in SaaS solution marketing or with target industries of construction, quarry, or mining is a plus.
• Previous experience as Project Manager / Project Engineer or Product Management is a plus.
• Understanding of construction/aggregate/quarry customers business operations and pain points/needs as related to their daily work is a plus.
• Good leadership and analytical skills.  Good verbal and written communication skills.  Able to lead meetings, speak publicly, and convey explanations to customers.
• Highly organized and efficient time manager ideal, especially relating to optimizing travel and customer/product visits.  Ability to handle and manage multiple projects, deadlines and objectives simultaneously. 
• Strong ability to analyze complex situations, determine root cause, envision opportunities & new ways to overcome old problems.
• Ability to receive