Service & Parts Manager - Holman Motorcars St. Louis

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Motorcars St. Louis is looking for a Service and Parts Manager to join their team!

The Service and Parts Manager is responsible for the performance of our service and parts business, while creating an inviting atmosphere for our customers and employees. In this role, the Service and Parts Manager will plan, train, lead, and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

As a Service and Parts Manager, you will be responsible for the following:

• Set a clear vision and goals for the Service & Parts Department to achieve targeted performance

• Coach, develop, engage and motivate the team to achieve key goals and performance expectations

• Attract, develop and retain the very best talent for the Service & Parts Department

• Creating an exceptional customer experience to drive customer loyalty

• Analyze the business to determine shortfalls and develop action plans to improve performance

• Drive the business through a high-level of involvement in the day-to-day operations

• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones

• Listen to client complaints and assist in addressing their issues and resolving challenges

• Follow up with customers to obtain feedback and ensure they are satisfied with received service

What you need to be successful:

• 3 to 4 years of experience running an automotive service or parts department is required

• People oriented, earn customers and employee’s loyalty with a positive and energetic personality

• Ability to build strong teams and lead by example

• Desire to recruit, coach, train and mentor service staff to exceed their goals

• Self-motivated, enthusiastic presence in a team environment

• Strong written and verbal communications skills

Expected Total Annual Compensation in the range of $140k-$190k for highly qualified candidates with proven experience as a Service Manager with a comparable ultra-luxury store. Pay is inclusive of bi-weekly base salary, monthly manager KPIs bonus, plus additional annual commission incentives based on store performance.

#LI-SS3

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time