Retail Store Manager - Coachella Valley Firebirds

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Job Summary
The Retail Store Manager’s primary role will be to organize and manage retail store locations for AHL Coachella Valley Firebirds and Merchandise sales for Concerts and Events at Acrisure Arena.  This position will be responsible for leading the retail supervisors and our part-time retail staff.

DUTIES AND RESPONSIBILITIES
•    The Retail Store Manager is responsible for leading the day-to-day operations of the store to maximize sales, optimize customer satisfaction, and drive profitability. 
•    This role includes overseeing all aspects of store management, including merchandising, staff management, inventory control, and ensuring the execution of the company's vision and operational standards. 
•    The Retail Store Manager will play a key role in fostering a strong team culture, coaching staff, and driving initiatives to improve store performance. 
•    This includes Acrisure Arena, its satellite locations, and includes hockey games as well as events/concert merchandise. 

JOB SKILLS AND TRAITS
Store Operations & Merchandising:
•    Ensure the store meets or exceeds sales goals and key performance indicators (KPIs).
•    Oversee daily operations, including opening/closing procedures, POS system management, and customer service standards.
•    Execute merchandising strategies to enhance product displays, including seasonal and promotional setups, and ensure that visual standards are consistently upheld.
•    Analyze sales trends, customer feedback, and performance metrics to adjust store merchandising and inventory strategies.
•    Ensure the correct stock levels for high-traffic times and seasons, and work with the Senior Store Manager to navigate high volume events.
•    Coordinate jersey launches, special events, and in-store promotions, ensuring timely execution with well-communicated plans.
•    Oversee Firebirds retail events and concert/event merchandise operations. 

Staff Management & Development:
•    Recruit, train, and develop store staff to perform at a high level, ensuring strong communication, engagement, and morale across the team.

•    Conduct regular one-on-one meetings with supervisory employees to review performance, discuss growth opportunities, and provide guidance on challenges.
•    Ensure adherence to the company’s standard operating procedures (SOPs), including safety protocols, refund policies, and customer service standards.
•    Set clear expectations for staff performance and hold the team accountable for meeting operational deadlines and tasks.
•    Foster an inclusive team culture where associates feel valued and are motivated to excel.

Customer Experience:
•    Drive excellent customer service by leading by example, training staff, and responding to customer inquiries and concerns with efficiency and professionalism.
•    Develop a strong relationship with the local customer base and tailor the shopping experience to their needs.
•    Monitor feedback and trends to improve the overall customer experience, collaborating with marketing and operational teams to implement improvements.

•    Develop a strong relationship with the local customer/fan base.

Inventory Control & Loss Prevention:
•    Manage inventory levels to ensure sufficient stock for key events and holidays while minimizing excess.
•    Work with warehouse and supply chain teams to streamline product flow from warehouse to floor.
•    Conduct regular inventory audits and manage loss prevention programs to minimize shrinkage.

•    Ensure that all store inventory and transactions comply with company policies and procedures, including the use of ADP and reporting tools.

•    Ensure concert and event merchandise is accurately counted in and out in accordance with client specifications, verifying and submitting sales and related figures to correct parties.

Reporting & Analysis:
•    Prepare and present regular reports on store performance, including sales figures, traffic patterns, and inventory status to senior management.
•    Gather and analyze data related to customer behavior, sales trends, and product performance to adjust merchandising and operations strategies.
•    Utilize financial and operational reports to make informed decisions about staffing,