Problem Manager, Peacock, Direct-to-Consumer

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

Role Purpose
The Problem Manager will be part of the Reliability & Performance team and will work with the Resiliency and Platform Operations groups to track and prioritize the remediation of any software or systems issues identified in NBC’s Direct-to-Consumer platforms.
 
Responsibilities

• Working with the Resiliency Auditors to track any identified resiliency or reliability risks
• Coordinate with the Incident Management team to ensure that root cause analysis for any critical or high priority incidents are completed and that any long-term remediation requirements are tracked
• Assess potential business impact (revenue loss, customer impact, etc…) of all problems are provide recommendation to business on urgency for remediation
• Consult with delivery teams to regularly review open risks and be an advocate for including risk remediation in the development roadmap
• Work with resiliency team to suggest tools and processes for identifying and remediating risks in the development pipeline, prior to production deployment

Salary Range: $100,000 - $130,000

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
• Minimum three (3) years of experience in a development, problem management, or site reliability role
• Understanding of resiliency and reliability design patterns
• Highly organized and able to support multiple delivery teams simultaneously
• Ability to advocate for change and influence decisions to support remediation goals
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Availability to travel as required

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonab