Financial Aid Services Assistant IV

About The Office of Financial Aid and Student Employment

Cornell University is an Ivy League institution with 16,000 undergraduate and 10,000 graduate and professional students studying at campuses in Ithaca and New York, NY.  The Office of Financial Aid and Student Employment (FASE) is a central administrative student services unit in Cornell’s Enrollment Division with offices at Cornell’s main campus in Ithaca, NY.  Our overarching purpose is opportunity and affordability – we provide/coordinate financial resources which create access and opportunity in alignment with Cornell’s motto and founding principle - any person, any study.   

FASE’s thirty-five staff members are dedicated to helping students navigate the complex landscape of financial aid and we work closely with the Office of the University Registrar, Undergraduate Admissions Office, the Office of the Bursar, academic Schools and Colleges, and many other University stakeholders to support Cornell’s diverse, world-class students and their success. 

Enrollment representatives within Cornell’s colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University’s enrollment goals.   

The Opportunity

Are you passionate about providing exceptional customer service and supporting students in their educational journey? Cornell University’s Office of Financial Aid and Student Employment (FASE) is seeking a dedicated and dynamic Financial Aid Services Assistant IV to join our Student Support Services team. In this role, you will serve as a primary point of contact for students and families, ensuring they receive outstanding support and guidance throughout the financial aid process.

As a Financial Aid Services Assistant, you will:

• Provide comprehensive in-person and remote customer service to students, families, and University partners.
• Assist with the financial aid application process, document tracking, and follow-up.
• Collaborate with other core student services offices, such as the University Registrar’s Office and the Office of the University Bursar.
• Ensure the accuracy, completeness, and timely processing of financial aid documents and forms.
• Support students and families with sensitivity and discretion, often involving personal finance information.
• Participate in professional development and training to stay updated on institutional, state, and federal regulations.
• Engage in continuous improvement initiatives to enhance operational excellence.

Key Responsibilities:

Document Tracking, Workflow, and Quality Assurance

• Review, scan, and process incoming documentation into the University’s digital imaging and workflow system.
• Ensure documents are complete, accurate, and appropriately tagged.
• Follow up with students and families to resolve discrepancies.
• Maintain secure student financial aid and educational records.

Student Support and Customer Services

• Provide high-quality customer service, advising students and families on the financial aid process.
• Communicate via phone, email, and video call regarding document status and requirements.
• Refer students/families to financial aid counselors and other University offices as needed.
• Assist in student support events and coordinate participation with University partners.

Training, Process Support, and Continuous Improvement

• Participate in training to stay current on regulations and best practices.
• Identify and implement process improvements to enhance efficiency.
• Contribute to the development of publications and creative solutions to routine office challenges.

Other Position-Related Responsibilities

• Engage in projects and occasional travel to other Cornell locations.
• Support work responsibilities that may fall above or below the current classification.

If you are a detail-oriented team player that is ready to make a positive impact on the lives of our students, we encourage you to submit your application, including a resume and cover letter. We look forward to welcoming a new member to our FASE team!

What We Need

All applicants must include a resume and cover letter for full consideration.

• Associate’s degree and 2 to 4 years of relevant work experience, or an equivalent combination.  
• Excellent communication skills (verbal and written). 
• Ability to manage sensitive and confidential information with discretion, integrity, and professionalism. 
• Ability to proactively manage multiple assignments, work independently, and achieve goals.