Shop Lead – Mount Vernon, IL

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

As the Shop Lead, you will continue to support your team and uphold the Dutch vision by demonstrating our core values of Speed, Quality, and Service. You will be available to all shop employees as a source of information and voice within the management circle. At the same time, you will be an asset to your manager in assisting in meeting their needs while managing inventory.

Job Qualifications

• Must have performed a minimum of 10 shifts as a Shift Lead at Dutch Bros

• No disciplinary action for the past 90 days, required

  • Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures 

• Must have the desire to become a Dutch Bros Operator 

• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations

• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations

• Completion and passing of standard background check and MVR required

• This position requires driving, when necessary and must have a valid driver’s license

Schedule: 

• This role requires that you have availability to work a minimum of 37 hours per week

• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Key Result Areas (KRA's):
Ensure the crew and shop have everything they need to provide a mind-blowing experience to every customer:

• Primary responsibility is to model and meet all expectations of the Broista and Shift Lead roles

• Manage inventory - Ensure the shop maintains the proper inventory levels to serve each customer

Assist the Shop Manager in developing the crew:

• Assist the Shop Manager with flow checks

• Be a good teammate and role model

• Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Field Guides and Employee Handbook 

• Other duties as assigned

Levels of Leadership Expectations

The “anchor points” and “level-up arrow” are the skills and competencies required for the Shop Lead position.

Anchor Points

• Consistent: Have upstanding work-life harmony so you are prepared to kill it at work. Invest in your compounding habits and know that they make a big difference.

• Detail-Oriented: Be disciplined in the little things. Find ways to be excellent in every area of life. How you do anything is how you do everything.

Level-Up Arrow

The Ideal Team Player (Hungry, Humble, and Smart)

• Hungry: The desire to want more for yourself and others. 100% effort!

• Humble: The ability to take feedback well. Putting the team’s needs and goals before your own.

• Smart: Ask questions and listen attentively. Be aware of the group dynamic and the impact of your words and actions. Act appropriately for the situation demands.

* You must also demonstrate all Broista and Shift-Lead Levels of Leadership expectations (anchors and level-up arrows).

Employee Benefits & Perks

• Free Dutch Bros swag

• Free coffee per Employee Drink Policy

• Paid volunteer hours

• Employee Assistance Program

• Access to our Financial Wellness Platform 

• 401(k) eligibility after 1 year of employment

• Education Benefit Program after 1 year of employment

• Employer-paid medical, dental, and vision insurance 

• Sick time, as applicable by state law

• Paid time off

• Parental leave, eligible after 1 year of employment

• Cell Phone Stipend ($50 per month)

• Paid holidays (6 per