SENIOR CLERK - 64045723

Open Competitive Opportunity

This advertisement may be used to fill multiple vacancies.

 

 

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

 

Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center. Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)

 

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

• Register, verify, and update client demographic information in HMS.
• Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow-up needed, etc. upon appointment completion).
• Accurately prepares client medical records prior to scheduled appointment time.
• Establishes, updates, and verifies patient demographic and insurance information.
• Collects, analyzes and records interview data about clients.
• Compiles various clerical reports.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Schedules client appointments.
• Ensure all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.
• Serves as a witness to signature of client consent forms and other documents.
• Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to general public inquires both in the Center and on the telephone.
• Retrieves, prepares, and maintains medical records.
• Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
• Photocopies records and reports as necessary for referrals to outside providers.
• Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Assists with inventory and ordering office clerical supplies as needed.
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
• Completes Time Sheet and Employee Activity Records in a timely manner.

 

Public Health Competency Domain 7: Financial planning/Management skills

• Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
• Accounts for and documents fees collected according to established policy.
• Adheres to End of Day (FDO) policy and procedures which includes, but is not limited to, cash drawer maintenance, bill