Supervisor, Customer Supply Chain

Job Details

Level: ExperiencedJob Location: Memphis Support Center - Memphis, TN 38104Position Type: Full Time

Description

Supervisor, Customer Supply Chain

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

TOTAL REWARDS - www.MonogramTotalRewards.com

Company Paid Benefits
Employee Paid Benefits
Compensation Package
Team Member Well-Being
Rewards and Recognition

 

Position Overview:

The Customer Supply Chain Supervisor will lead a team that is charged with managing the order to cash process and customers through their strong understanding of supply chain, inventory, transportation, warehousing, project management, and continuous improvement practices. This position will also oversee the day-to-day pricing maintenance within the ERP system and customer billing.  This position will be expected to partner with Sales/Marketing to analyze pricing needs, determine the best way to configure pricing in the ERP system, and pricing set up in the ERP system. The Customer Supply Chain Supervisor has the primary responsibility to manage daily activities related to the order to cash process for the Customer Supply Chain Department to ensure that all customers and distributors receive an exceptional customer service experience and driving continuous improvement to service communications. This position owns all pricing from initial set up including maintenance/updates. This position reports to the Sr. Manager of Customer Supply Chain and is also responsible for a team of 3 – 4 direct reports.

 

Essential Duties and Responsibilities:

• Maintains Monogram's pricing program to include creating new pricing, promotional discounts, allowances, etc. in the ERP system to ensure accurate invoicing to reduce pricing related chargebacks.
• Responsible for the Order to Cash (invoice) process and all customer issues related to orders and billing.
• Manages and handles reporting out of Walmart metrics.
• Conducts regular pricing audits to ensure pricing is accurate.
• Manage daily escalations (order blocks, holds, shortages, new product launches, new customers etc.) as relates to the order and customer lifecycle.
• Monitors manual pricing overrides, EDI pricing discrepancies, and research/validates the need for them. Reports findings and implements pricing updates if needed to correct an issue.
• Collaborate with Sales and Marketing teams to identify, design, & implement customer groups and item groups to accurately administer pricing, discounts, charges, and allowances.