Area Manager, Customer Service

Become part of the excitement.

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.

In this role you will:

• Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service
• Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements
• Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
• Set branch schedules and establish specific procedures to meet local service requirements
• Resolve local service failures and take necessary action to prevent recurrence
• Call or visit customers to ensure service expectations are being met
• Host customer tours of branch when appropriate
• Assist Branch Manager in managing the profitability, expenses, and assets of the branch

What you bring to the table:

• Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience
• 4 year degree preferred or equivalent business or operations experience
• Knowledge of wholesale distribution industry and supply chain management principles
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite and SAP
• Oral and written communication skills
• Supervisory and leadership skills
• Problem solving and conflict resolution skills
• Organizational and time management skills
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group setting and one-on-one
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others
• Some travel required

Compensation Details: The expected starting rate of pay for this position is $84,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in