Patient Services Representative - Primary Care, Encino

General Information

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Work Location: Encino, USA Onsite or Remote Fully On-Site Work Schedule Monday-Thursday and Saturday 8:15am-5:15pm Posted Date 12/20/2024 Salary Range: $29.42 - 42.14 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 17835

Primary Duties and Responsibilities

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In this role you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:  

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $29.42 - $42.14/hourly

Job Qualifications

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Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

·         Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to