Venue Box Office - Variable Staff

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We’re adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and other venues as needed. This role requires flexibility with scheduling and is a part-time occasional position, based on event requirements.

WHAT THIS ROLE WILL DO

• Ensure compliance of Live Nation cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales

• Prompt, courteous and knowledgeable customer service
• Facilitate night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

• Knowledge of Cash Handling
• Knowledge of In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.) as well as Point Of Sales systems
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• High School Diploma

Preferred:

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales and previous Ticketing experience
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s
• Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

• Working environment is fast-paced and semi exposed to outdoor elements
• Position requires repetitive use of arms/hands for typing

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any oth