Manager, Solution Adoption

ABOUT THIS POSITION

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants who are accountable for managing the on-boarding experience for new and existing clients. The goal of the position is to ensure client satisfaction and predictable results.

WHAT YOU'LL DO

• Partner with sales team to support acquisition of enterprise accounts 

• Experience with Epic, Meditech EMR
• Experience with Front End Revenue Cycle processes and solutions to support these efforts

• Deliver on-boarding experiences that lead to lifetime clients 

• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast 

• Develop a bench of individual performers to support our aggressive growth plans 

• Understand and support the client project success criteria and metrics 

• Conduct weekly team meetings 

• Attend to Enterprise team's emergency requests when necessary 

• Proactively contact clients to keep satisfaction at a high level 

• Act as a motivator to keep the morale up among team members 

• Oversee and manage all aspects of the solution adoption process 

• Coordinate Waystar project team resources and deliverables 

• Proactively identify and execute on opportunities for process improvements 

• Develop training programs to onboard new consultants and expand the skills of the existing consultants.  

• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients 

• Other duties as assigned 

WHAT YOU'LL NEED

• 4+ years working/managing primarily in Patient Access/Authorization processes.  Thorough understanding of steps involved in obtaining prior authorizations from payer sites, and understanding and intepreting EDI responses from payers

  Proven leadership and issue resolution abilities 
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality 
• HIPAA regulation knowledge 
• Healthcare terminology 
• Proficient with Microsoft Office Suite 
• Good written and oral communication skills; team player 
• Experience with EDI and/or healthcare transactions desired 
• Ability to travel up to 50% 
• Preferred Knowledge 
• Experience with Epic or Cerner EMR 
• Experience with Recondo Technology Authorization suite       
• Payer Benefit Plans 
• Payer / Hospital Contracts 
• Healthcare code sets 
• Obtaining prior authorizations from payer sites 
• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS 
• Compensation and Benefits 

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com