Clinical Business Operations Rep (TEMP)

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Clinical Business Operations Representative 2

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Temporary Full Time Clinical Business Operations Representative 2 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Department Specific Functions

• Answer phones, triage, and follow through on messages and information requests from patients using UChart and internal and external customers.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Obtain pre-authorization for medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

• Coordinate patients’ admissions to both UMH and JMH.

• Coordinate physician inpatient on-call schedule.

• Answer phones, triage, and follow through on messages and information requests from patients using UChart and internal and external customers.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Obtain pre-authorization for medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

• Responsible for scheduling and coordinating the physicians’ clinical schedules, including UMH, PAC, and satellite clinics.

• Work closely with the Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. Coordinate and supervise appointments for VIP and international patients. Answer phones, triage, and follow through on messages and information requests from internal and external customers. Coordinate general and professional correspondence associated with the faculty members’ academic, research, and clinical work. 

• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School diploma or equivalent required

• Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and