VIP Property Manager

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the Role:

We are seeking an experienced, analytical and customer-focused property manager to join our Portfolio Strategy team. The role of the Portfolio Manager is to provide excellent property management to our largest retail clients (individual investors who own properties across multiple markets). You will become intimately familiar with the unique operating procedures of the Mynd team across the US and work collaboratively with our functionally based operations team to ensure that property management operations are being executed to a high standard. You are a high performer and will manage the resolution of complex and ever-changing demands while accurately managing the expectations of high-touch investors. Adaptability, high attention to detail and impeccable communication are absolute requirements. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business -- including management of owner communications, oversight of leasing, turns, and repairs and maintenance costs to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, our largest retail investors and the rest of the Mynd organization, partnering with other departments and products as needed. This role has the support of the entire Mynd team and is critical to our growth strategy. 

Mynd’s unique approach to ‘team property management’ provides the  Portfolio Manager with a wealth of centralized resources to help them execute all phases of management for their portfolio.  Between these resources and their own area staff, the successful VIP Portfolio Manager must know how to efficiently and effectively lead a team of people while consistently solving the myriad of escalations that arise during day to day operations.

The Portfolio Manager loves both real estate and technology, and wants to use their property management skills to build a truly next generation property management company.

Location: Remote

Responsibilities:

• Manage a portfolio of single family and multi-family residential homes to meet company objectives and metrics.
• Work closely with the Resident Services, Leasing & Repairs & Maintenance  teams to ensure all aspects of the portfolio are successfully managed
• Act as the primary communicator between high-touch property investors and all Mynd property management operations departments
• Systematically assess, organize, schedule and execute tasks within Mynd’s platform to ensure property management recurring and one time tasks are executed at a level satisfactory to our owners
• Resolve complex problems (both tactical and systemic) to prevent any recurrence, while appropriately managing the expectations of retail investors
• Assist with regular strategy sessions and quarterly business reviews for high-touch investors to ensure an in-depth understanding of both their portfolio construction &