Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Pittsburgh, PA, Cleveland OH, Wilmington, DE, Tysons Corner VA, Chicago IL, Atlanta GA, New York NY, or Charlotte NC. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As a Product Manager Lead you will have an exciting opportunity to work as a senior Transformation lead within Retail Lending Card Modernization organization. In this role, you will contribute to our roadmap to transform our credit card capabilities and customer experience for our customers. As a senior Transformation lead, you will have end to end responsibility and accountability for key initiatives required to drive the required change within the organization. You will be responsible for developing the roadmap for key Credit Card functions; maintaining a strategic view of key interactions and "moments of truth", understanding what is in place today, and identifying opportunities to refine and innovate against the Credit Card Customer lifecycle. The senior Transformation lead works to define the "what" for each feature/deliverable, collaborating with key stakeholders and business partners to prepare initial scope docs to align on the problem being solved for the Customer, what business needs the solution should deliver, and how the solution aligns to the overall strategy. Additionally, the senior Transformation lead will work to identify and evaluate best of breed vendor platforms and solutions (including core processor) and manage key aspects of any on-boarding and integrations as required.

This role requires the candidate to be highly structured, forward thinking, an excellent problem solver and storyteller, and extremely communicative. Experience with managing large vendor relationships, core platform modernization initiatives especially in Credit cards are highly desired.

Preferred skills: Identifying customer needs, Defining product requirements, Creating and updating product documentation, Customer experience, Creating user stories, Prioritizing the product backlog, Developing wireframes and prototypes, Managing product roadmaps , Agile methodology, Defining and tracking product KPIs, and Championing product adoption and user engagement. Vendor and SLA management.

Job Description

• Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
• Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise .
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.