Manager of Client Services 2

WHO WE ARE

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health.  Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care.

 

Manage assigned Case Management and Health Navigation programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of the assigned program and department activities and staff.

 

YOUR CONTRIBUTION TO OUR SUCCESS!

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

• Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, program manual revision and other applicable means
• Assist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standards
• Develop and participate in retention strategies with high-risk population to support interventions and deliverables
• Develop relationships with collaborating agencies and sites for intervention/prevention and outreach activities
• Assess outreach sites and activities for successful engagement and adapt new strategies based on assessment including condom distribution
• Monitors and supports staff competencies through accepted discipline supervision standards, including HIV and STI testing.
• Supervise daily activities and deliverables of assigned staff including managing schedule for onsite testing during office hours.
• Develop tools for target audience input regarding motivation for engagement and retention in programs
• Contribute to the development of evidenced based client-based story telling
• Engage, train and support peer advocates and conduct monthly meetings to maintain engagement and retention
• Assist in the production of written, tabular and visual materials for monthly program dashboards to track implementation status and for inclusion in monthly reports to key stakeholders
• Maintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards, as assigned
• Ensure the proper handling of testing materials and hazardous waste.
• Submits all documentation in an accurate and timely manner, including electronic records
• Engages, counsels, manages, motivates and effectively works with high-risk, vulnerable client population including chemically dependent persons.
• Promotes program refinement, understands client/public need and effectively participates in all assigned meetings
• Address and document client and provider concerns prior to the grievance procedure and Director involvement.
• Monitors program productivity, outcomes and service delivery goals
• Attends and facilitates community, program, and staff meetings as well as training as determined by Director
• Assess, develop, locate and track training needs for program staff.
• Assist with agency-wide activities as assigned
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

• Advanced knowledge of HIV disease, intervention and prevention.
• Knowledge of Substance Abuse/Mental Health intervention and prevention.
• Advanced knowledge of HIV disease, intervention and prevention.
• Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public
• Excellent verbal and written communication skills with the ability to communicate with diverse populations in public settings
• Ability to demonstrate and model culturally competent behavior
• Ability to work under pressure and to assess changing priorities and competing deadlines is essential
• Must be able to work flexible hours including evenings and weekends
• Knowledge of community and/ County resources
• Ability to handle confidential information appropriately
• Advanced computer skills required: Adobe platforms, Microsoft office, Multiple Databases
• Advanced writing skills
• Basic math skills required: addition, subtraction, multiplication, and division
• Ability to work independently with minimal direction
• Flexibility and ability to cope with several tasks simultaneously
• Must be physically and mentally