Business Strategy & Operations Manager

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The  Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.  We are dedicated to understanding and meeting the evolving needs and expectations of our customers.  We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Business Strategy & Operations Manager, you’ll be a partner to our Chief Customer Officer, providing administrative and project management support.  You will work side by side with them, and play a key role in the day-to-day operations of a company in hyper-growth mode, to help increase productivity and drive effectiveness.

This position reports to our Chief Customer Officer, and the ideal candidate will be located in Denver, CO.

What you’ll do 

• Project Management: Facilitate documentation and execution of the CX organization's strategic initiatives. Including but not limited to assisting in creating project plans, holding contributors accountable to deliverables and timelines, etc.
• Document Management: Prepare and edit correspondence, reports, presentations, and other documents on behalf of the CCO
• Communication Liaison: Serve as the primary point of contact for the CCO.
• Calendar Management: Coordinate and manage the CCO's schedule, including arranging meetings, appointments, and travel arrangements.
• Meeting Coordination: Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
• Relationship Management: Build and maintain effective relationships with internal and external stakeholders, including clients, partners, and team members.
• Information Management: Manage and maintain confidential information with discretion and professionalism.
• T&E Management Org-Wide: Oversee and manage the T&E budget for 300+ employees globally

Skills you’ll bring

• Bachelor's degree in Business Administration or related field preferred.
• 5+ years of proven experience as an Executive Administrative Assistant or similar role, supporting C-suite executives.
• Exceptional organizational time and project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Google Suite.
• Strong interpersonal skills, with the ability to build rapport and collaborate effectively with diverse teams.
• Discretion and confidentiality in handling sensitive information

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings refle