Senior Director

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Visa Global Loyalty & Benefits team is at the cutting edge of delivering solutions that drive relevancy and customer engagement. Whether for an issuer, merchant, or fintech, the team is looking to create innovative solutions that resonate not only with clients but also the end consumer.

We are looking for a Senior Director to lead the Global Loyalty, Benefits and Content Strategy capability and drive Visa’s research into best in class benefits and content approaches as well delivery on operational support for global content partners. This individual will have opportunities to work on high profile deliverables with exposure to teams and leaders of all levels across the organization. You will work closely with the regional teams to define and develop Visa’s global view of card product, content, benefit, loyalty and engagement strategy. You should possess experience in leading and delivering loyalty and benefit propositions, partner operations, pricing logic, and a drive to ideate. We are looking for a pro-active leader, who can develop and deliver consolidated insights to regions and help develop regional and market strategies and approaches.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Lead projects related to card product and loyalty & benefits strategy and global content partner management.
• Manage the day-to-day project and team activities to meet project goals and timelines
• Structure and solve business problems, collaborating and coordinating with a range of internal stakeholders to make recommendations on a range of card product, benefits and content strategy issues.
• Develop rigorous, fact based, quantitative analysis to support recommendations. Ensure strategic and financial soundness and alignment for any recommendations
• Build strong relationships with cross-functional and regional management teams. Act as trusted partner and advisor to senior stakeholders during and beyond strategic engagement
• Develop clear and concise executive level communications. Communicate recommendations to senior management, other executive, functional, or regional staff and management in a clear, concise and impactful way
• Provide continuous coaching, training and insights to global and regional loyalty and benefits teams
• Lead Global Benefits and Content Strategy capability with direct reports covering strategic research, regional engagement, and content partner operations.
• Work closely with all regions to develop a centralised view of card product, benefits and content GTM and delivery approaches
• Work closely with global loyalty and benefits product leadership to enable them to develop the Global Product Strategy
• Develop and drive a global strategy for the deployment of benefits and content
• Communicate recommendations to senior management, other executive, functional, or regional staff and management in a clear, concise and impactful way, support senior leaders on development of materials for executive readouts and business reviews
• Develop models to measure and track objectives and key results
• Engage with teams for monthly and quarterly reporting/operational cadences
• Be an expert in analysis but also be able to thin