Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Review Analyst within PNC's CLLO QRA organization, you will be based in Cleveland, OH, Dallas, TX, or Pittsburgh, PA.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Quality Review Analyst will be responsible for processing in ACBS in class or portal, reviewing maintenance of loans, finding reworks or trends, working well with Quality Review team, collaboration with team members, detecting errors, data review, and documentation accuracy, amongst other duties.

Prefers if employee can work the 9:30AM to 6:30PM shift.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies systemic issues and facilitates correction.
• Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
• Ensures the appropriate materials and documentation are available to complete the transaction and/or work process.
• Identifies systemic issues and facilitates effective root cause analysis and corrective actions. Works with staff to develop and improve incoming quality.
• Provides recommendations for issues and/or continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Effective Communications, Internal Controls, Managing Multiple Priorities, Operational Functions, Quality Management, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education