Job Title

Operations Manager

Job Description Summary

The Operations Manager is responsible for overseeing and optimizing daily business operations across multiple service lines, ensuring efficiency, compliance, and exceptional service delivery. This role combines strategic planning with hands-on execution, including onboarding and offboarding processes, vendor management, reporting, and workflow optimization. The Operations Manager will collaborate with HR, technology teams, and client stakeholders to streamline processes, enhance productivity, and maintain adherence to organizational standards.

Job Description

Essential Functions and Responsibilities

• Operational Leadership: Oversee day-to-day operations across all service lines (IFM, WpX, PDS, SPO). Bridge gaps for stabilization and optimization efforts across the portfolio. Develop and implement new processes and procedures to improve efficiency. Monitor operational performance and recommend actionable improvements.
• Onboarding & Offboarding: Lead onboarding and offboarding processes for employees, ensuring a consistent experience. Coordinate recruiting approvals, badge issuance, equipment setup, and software access. Maintain and update onboarding/offboarding playbook.
• Equipment & Technology Management: Order and track cell phones, computers, and other equipment. Maintain inventory records and oversee equipment returns for terminations. Partner with technology teams to define and execute reporting and dashboard needs.
• Vendor & Badging Management: Serve as point of contact for third-party vendors and badging processes. Assist in managing vendor relationships and identify opportunities for improvement.
• Reporting & Documentation: Prepare and distribute monthly organizational charts. Compile and deliver monthly operational and financial reports. Assist with measuring and reporting KPIs against service level agreements.
• Client Interaction & Account Management: Maintain and update account management plans. Meet regularly with client stakeholders to review operational updates and resolve concerns.
• Quality Assurance: Implement quality checks to ensure service delivery standards are met. Stay updated on industry trends and implement best practices as needed.

Key Competencies

• Strong organizational and project management skills.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strategic agility and decision-making skills.
• Proficiency in Microsoft Office Suite and project management tools.
• Ability to work independently and maintain composure under pressure.

Important Education

Bachelor’s degree in Business Administration, Operations Management, or related field (preferred).

Important Experience

Minimum 3–5 years in operations, business process improvement, or similar role. Experience managing onboarding/offboarding processes and vendor relationships. Familiarity with operational management systems and reporting tools.

Additional Eligibility Qualifications

• Proficiency with Microsoft Suite (Excel, Word, PowerPoint).
• Experience with tools such as FAMIS360, Asana, Yardi, CoStar Real Estate Manager, Serraview, AutoDesk (preferred).
• Strong leadership, negotiation, and strategic planning skills.
• Ability to interpret complex instructions and work independently.
• Flexibility and openness to new ideas and procedures.

Scheduling
Most schedules work typical business hours based on location assigned. Based on client need, the role could be scheduled as the only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or on-call duties and over time. Must be willing and able to support after-hours/weekends building-related activity as required. The role may be assigned and must be able to respond to client callbacks for regular repair and/or emergencies events.

Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of employment
All offers of employment are contingent upon: Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citiz