Quality Customer Service Tech

Job Title: Quality Customer Repair Technician
Location: Onsite at Customer
Shift Hours: 2nd Shift: 2:30 PM - 10:30 PM, Overtime Required

 

Number of Positions Needed: 1

 

1. Overview:
   As a Quality Customer Repair Technician, you will be assigned to a Company van that will be utilized to transport parts/tools required to service the customer. The position will play a crucial role in maintaining and ensuring the quality of repair tasks while representing the plant to the customer. Requiring, strong communication skills, problem-solving abilities utilizing tools for the aid of the root cause process such as, the 5-Whys and the implementation of corrective actions. Additionally, you will coordinate with management to set up containments, train personnel, and communicate details to supervisors.

 

Responsibilities:

1. Perform inspection and repair tasks in accordance with internal quality standards.
2. Address customer concerns and effectively communicate issues to both customers and Lear representatives.
3. Conduct root cause analyses using the 5-why process to identify underlying issues.
4. Assist management in setting up containments and implementing corrective actions.
5. Keep accurate and detailed documentation on repairs, including root cause analyses and corrective actions taken.
6. Coordinate warranty returns and ensure compliance with return procedures.
7. Manage inspectors at the customer and stay updated on all processes and programs at the customer's processing center and Lear.
8. Perform any additional duties assigned by management.

Key Duties:

1. Demonstrate comprehensive knowledge of all assembly roles, responsibilities, and procedures.
2. Familiarity with HMMA specifications and adherence to quality requirements.
3. Manually record daily findings and repairs, ensuring comprehensive documentation for each seat.
4. Flexibility to work weekends, including Saturday and/or Sunday if required.

Required Skills and Abilities:

1. Strong problem-solving skills utilizing tools for the aid of the root cause process such as, the 5-Whys and the implementation of corrective actions.
2. Excellent communication skills, both verbal and written to effectively communicate with customers and Lear representatives.
3. Ability to work productively with little supervision within a diverse work environment.
4. Attention to detail and the ability to follow instructions and guidelines accurately.
5. Safety-conscious mindset and a good safety record.
6. Valid Driver License.

Working Conditions:

• Combination of indoor and outdoor work environments with changing climate conditions.
• Work within the cabin of the vehicles.