Senior Director of Facilities - Life Sciences

UG2 is a facilities service provider with the goal to be recognized as the next-generation preeminent provider of comprehensive integrated facility services and solutions to the world’s most discriminating clients.

UG2 is seeking a highly experienced Senior Director of Facilities – Life Sciences to provide strategic leadership and operational oversight for a portfolio of Life Sciences accounts across Metro Boston. This role is responsible for directing the operational, technical, regulatory, and financial performance of assigned accounts while ensuring the delivery of best-in-class integrated facility management services in highly regulated laboratory and biopharma environments.

The Senior Director oversees Facility Managers, Operations Managers and Janitorial Managers as well as being responsible for establishing best practices, driving operational excellence, and implementing standardized operating procedures across the portfolio. This position will also play a key role in ensuring that all client facilities receive world-class maintenance support through comprehensive system assessments and the development of preventative and predictive maintenance programs.

The Senior Director of Facilities will serve as the executive leader for key client relationships and will ensure that services are delivered efficiently, safely, and in a cost-effective manner while maintaining compliance with all applicable regulations and contractual obligations.

This position will also play a critical role in new business development, including evaluating potential new accounts, contributing to the proposal and presentation process, and leading transition efforts for newly awarded accounts.

The Senior Director will report to the Regional Vice President of Engineering and will collaborate closely with multiple corporate departments including Finance, Human Resources, Payroll, and Business Development.

Basic Functions

• Provide strategic leadership and oversight for a portfolio of life sciences accounts across Metro Boston.
• Serve as the executive technical and operational leader representing UG2 to key client stakeholders.
• Lead and mentor Regional Engineering Managers and site leadership teams, ensuring alignment with UG2 operational standards.
• Drive the standardization of technical programs, SOPs, MOPs, and operational protocols across the life sciences portfolio.
• Oversee the implementation and performance of computerized maintenance management systems (CMMS) and other operational technologies.
• Ensure consistent operational excellence, safety compliance, and regulatory adherence across all assigned accounts.
• Lead initiatives to improve efficiency, reliability, sustainability, and cost management across facilities.
• Maintain executive oversight of financial performance, budgeting, and P&L management for assigned accounts.
• Participate in strategic planning, growth initiatives, and portfolio expansion within the Life Sciences sector.

Duties and Responsibilities

• Provide executive leadership to ensure that all work performed across the portfolio is completed safely, efficiently, and in compliance with all applicable codes and regulatory requirements.
• Ensure that contractual scope of services and service-level agreements are consistently achieved or exceeded.
• Lead the development and implementation of standard operating procedures (SOPs) and methods of procedures (MOPs) for laboratory and biopharma environments.
• Oversee and guide large-scale client onboarding and account transition processes for newly awarded contracts.
• Support the business development team with technical expertise during client presentations, RFQ/RFP responses, and solution development.
• Serve as an executive sponsor for key client relationships and ensure high levels of customer satisfaction and retention.
• Partner with clients on cost savings initiatives, energy efficiency programs, capital planning, and facility modernization efforts.
• Review and guide engineering plans and specifications for maintenance, renovations, and capital improvement projects.
• Establish standardized reporting metrics including work order completion, energy consumption, budget performance, and operational KPIs.
• Ensure all facilities under management comply with federal, state, and local laws, as well as environmental and safety sta