Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose
 

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.
 

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

AMN Healthcare Language Services is seeking a highly skilled and proactive Account Operations Manager to lead operational efforts and create efficiency as we support our client accounts. This role is critical in streamlining processes, managing resources, and ensuring our clients and internal teams have the support they need to succeed. If you thrive on solving complex operational challenges, leading a dedicated team, and nurturing key relationships, you are a good fit for this role.

Key attributes for success include meticulous attention to detail, the ability to manage multiple concurrent initiatives, strong communication and problem-solving skills, and the ability to build trust with clients and colleagues. These skills will be applied to manage high volume client requests to resolution including equipment logistics and account inquiries.

Job Responsibilities

Leadership & Team Development

• Lead Account Operations Support Team: Oversee hiring, onboarding, training, supervising, and mentoring the Account Operations Support Team, fostering a high-performing and collaborative environment.

Operational Efficiency & Problem Solving

• Address System Inefficiencies: Identify and implement solutions to overcome manual processes and fragmented systems (e.g., Salesforce limitations, multiple ticketing systems) that hinder routine tasks.
• Portfolio Task Management: Develop strategies to manage support and resources to reduce the burden on Account Management for equipment requests, especially for audits, device refreshes, and coordination for virtual troubleshooting.
• Mitigate Billing Issues: Act as a key point of contact and process owner for billing inquiries, streamlining the escalation process to the Accounts Receivable team when necessary to resolve issues efficiently.
• Develop and Implement Training Programs: Develop and implement comprehensive training programs for support teams to equip them to handle equipment-related issues independently, reducing dependency on Account Managers.

Resource & Relationship Management

• ·Equipment Management Oversight: Take primary responsibility for overseeing the entire lifecycle of hardware, including ordering, tracking, and replacement, ensuring our teams have the necessary equipment without interruption. Includes coordination with internal, third-party, and client teams.
• ·Budget Oversight for Hardware Logistics: Provide oversight and support for the hardware budget for the Account Operations team, meticulously measuring statistics and spend to ensure cost-effectiveness and optimal resource allocation within budget.

Client & Stakeholder Relations

• Cultivate senior-level relationships and communications, both internally and externally, ensuring all stakeholders are accurately and consistently informed about project status and operational initiative

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Key Skills

• Strong understanding of the healthcare industry, account & customer support management procedures. Knowledge of the language services industry strongly preferred.
• A strategic thinker with outstanding organizational and problem-solving abilities.
• Experience in managing internal and external relationships.
• Focus on achieving measurable results and driving procedural improvements.
• Adaptability to changing business environments and evolving organizational needs.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Excellent communication, presentation, and negotiation skills.
• Proven experience in managing complex budgets and timelines. Must have excellent customer service a