Customer Representative (English-speaking) – On-site - MS01

Job Title:

Customer Representative (English-speaking) – On-site - MS01

Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Customer Representative on our team, you will: 

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands 
- Take incoming calls from boutiques and shops and resolve demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
 

Your qualifications 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you: 

- Are proficient or bilingual in English 
- Have good disposition to work in a customer service environment 
- Have customer care skills – ability to listen to and understand the customers’ need 
- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

It would be a plus if you have: 

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

What’s in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
- Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus 
- Central location in Barcelona