Assistant Front Office Manager

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.


The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.


Overview:
The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:
· Handle all training with associates to ensure Omni Standards.
· Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
· Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
· Be very familiar with the hotel computer system for training maintenance and trouble shooting.
· Complete weekly supply inventories to ensure adequate pars of such.
· Complete rate discrepancy report and make needed changes.
· Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
· Prepare group information sheets.
· Complete check-out with balance report.
· Complete credit check daily.
· Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
· Assure knowledge and training of Marketing Programs of company and hotel.
· Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:
· Previous luxury hotel experience is preferred.
· Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
· Ability to stand for the entire scheduled shift.
· Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
· Knowledge of Property Management Systems and related computer programs
· Strong knowledge of Microsoft Office Software.


Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.