Customer Support Specialist - ZR_18726_JOB

This is a remote position.

Customer Support Specialist: 

Key Responsibilities:

• Inbound Call Management: Professionally handle incoming phone traffic, providing accurate information and assistance to callers regarding the school's offerings, course schedules, and general processes for obtaining a Merchant Mariner License.
  
• Student Enrollment: Guide prospective students through the enrollment process for various classes, ensuring that all necessary information and documentation are collected and accurately recorded.
  
• Transaction Processing: Handle payment processing for students enrolling in courses, including verifying payment information, processing transactions, and issuing receipts.
  
• Client Support: Offer one-on-one consultations to answer questions, resolve issues, and provide clarity on licensing requirements and procedures.
  

Requirements

Qualifications:

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information in a clear and understandable manner.
  
• Detail-Oriented: Strong attention to detail to ensure mariners are enrolled in the correct courses.
  
• Record-Keeping: Ability to navigate and document registrations our centralized SIS system, ensuring students are enrolled in the correct manner.
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job