Risk Manager - Premium Products & Experiences| Retail Bank

Risk Manager - Premium Products & Experiences| Retail Bank

At Capital One, we’re on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it. 

Our Premium Products and Experiences (PPX) business drives the strategy behind spectacularly rewarding and seamless experiences for our premium customers, including the award winning Venture X credit card. The goals of the PPX business are to accelerate growth, create a sustainable advantage in the market, and unleash new possibilities in the future for all Capital One Card customers.

PPX Risk Manager play a key role in helping the PPX business deliver on their goals.  In this role, you will provide professional risk judgment that enables PPX business partners to tackle major business challenges. These are often complex initiatives requiring autonomous problem-solving, including engaging SME stakeholders and researching solutions independently. You will also influence and support well-managed business process excellence to ensure PPX delivers on promises we make to our customers, including identifying and improving the control environment. 

Responsibilities:

• Develop a deep understanding of business strategies, products, services, and risk profile 

• Advise and consult with business teams to develop well-designed products, features, experiences, and supporting technologies in alignment with risk management policies and practices

• Support business partners to drive risk/return trade-off decisions and recommend necessary control and/or monitoring activities

• Analyze and synthesize data and reporting to proactively identify risks and trends and provide valuable insights that support decision-making

• Ensure independent escalation of risk management gaps, issues, and concerns to senior business and risk leaders, including emerging risks and regulatory focus areas

• Identify, understand, and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments

• Assess controls, and glean insights from issues and events across business areas

• Drive containment and remediation of process breakdowns in collaboration with compliance, legal, and business process teams 

• Identify opportunities to improve and streamline risk management practices

• Provide support to PPX business during audits and regulatory exams; support delivery of key risk mitigation and remediation activities 

Qualities of a successful candidate: 

• Communicative and Influential: You communicate clearly and concisely in all formats, including complex concepts and delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Action-Oriented and Results-Driven: You have a bias for action, a willingness to try new things, and are comfortable exercising your judgment. You’re organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality results - especially in a fast-paced, dynamic environment with frequently shifting priorities. 

• Curious and Analytical: You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in evidence.

• Up for a Challenge and Fungible: Big, undefined, unfamiliar, and complex problems will be exciting for you as you navigate the business, tech, and risk eco-systems. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Collaborative and Team-Oriented: You proactively seek to build strong, positive relationships with key stakeholders at all levels to manage, inform, and influence outcomes. You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 3 years of financial services compliance experience, or at least 3 years of Risk Management experience, or at least 3 years of Card Services experience