Implementation & Training Associate

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location: Houston or Austin TX Strongly Preferred

Travel Required: Yes, 70% 

The Implementation & Training Associate is a key member of the Implementation and Practice Integration team. This role helps manage key projects and care center integrations nationally for existing markets and new markets. The Implementation Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group. They will also provide training support after a care center has joined the medical group.

Primary Job Duties: 

• Partner with and launch assigned practices based on number of providers and complexity of practice into Privia Medical Group nationally
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
• Train physicians, providers, and office staff on Privia’s processes and technologies in preparation for launch and after launch
• Delivers pre-live and post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives. 
• Manages EMR questions and support via training listserv for the market for launched (live) clients
• Manage lab ancillary project, lab launches, improve adoption and long term issue triaging 
• Manage a detailed project plan and communicate status to the client and Privia management team
• Manage multiple projects at once with varying complexity, timelines and market nuances
• Willingness to travel to partners in existing and new markets
• Manage change and client expectations effectively
• Establish aggressive timelines and confront critical-path items and deadlines

• Willingness and ability for overnight travel to customers in new markets and with

Qualifications

• Bachelor's degree preferred or equivalent related experience
• 2+ years of experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Prior experience in hospital or physician office settings including knowledge of physician office workflow and processes.
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Ability to work in a very fast-paced and changing work environment
• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

The salary range for this role is $65,000 to $80,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):