Junior IT Service Desk Agent

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be to provide support to local and nationwide customers within our laboratories via phone, email and interactive chat.

You will assist customers with troubleshooting and resolving hardware, software and general network connectivity issues. This role will expose you to various tools and provide opportunities to learn high-level skills by supporting networking, Active Directory and security applications.

This position requires a high degree of emotional intelligence, empathy, technical expertise, and customer focus. You must be able to break down technical concepts into non-technical language and communicate them effectively to people of all IT skill levels.

The responsibilities of this position vary on a day-to-day basis. Therefore, it is important to be open-minded and be able to adapt to change.

Qualifications

Hard skills:
You should have a good command of written and spoken French and English and a basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.

You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange. Additionally, you should be able to understand several local laboratory application infrastructure settings when presented with documentation. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMware or equivalent will be beneficial. You will also handle network connectivity issues, TCP/IP, firewalls, VLAN, Ethernet, etc.

Soft skills:
We are looking for someone who works well with other members of the global team, can represent our team effectively when working remotely, and collaborates well with laboratories around the world. A forward-thinking mindset that enhances productivity, efficiency and identifies process improvements will make you a strong candidate.

This role will require time management, prioritisation and organisational skills. The ideal candidate should be able to handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

Your next adventure starts here – apply now with your English resume!

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products t