Customer Service Representative - French Speaking

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognized through our numerous Great Place To Work (GPTW) awards. Information about Agilent is available at www.agilent.com.

We are looking for a French speaking Customer Service Representative to join our dynamic and international team in Barcelona. In this role, you will work with clients based mainly in France, but also with our sales, collections and service delivery teams to provide customers with the right service at the right time.

Your main responsibilities will be:

•    Interfacing with customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
•    Serving as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, collections and service delivery to resolve customer inquiries.
•    Processing orders, formal quotes, contracts, and/or bids for customers where accuracy and responsiveness are critical
•    Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and compliance requirements.
•    Supporting internal customers in areas including order fulfilment, customer requests, product changes or returns, systems and process navigation, accounts receivable collections, troubleshooting problems, and contract issues/administration.
•    Identifying and communicating process improvement opportunities to management.
•    Keeping up to date on cross-functional sales, marketing and promotion programs to administer these accordingly.
•    Performing routine administrative customer service duties using prescribed procedures

This role is based in our Barcelona offices, where we could accommodate a weekly hybrid model: 2 days working from home, 3 days in the office.

Qualifications

We are looking for a motivated individual with the following background:

•    Ideally a University Degree in Economics, Business management, International Trade or similar 
•    At least a first customer service/facing experience
•    Experience in booking orders and dealing with quotation would be ideal but is not a must
•    Good computer literacy: good proficiency with Microsoft office (knowledge of SAP would be a strong asset)
•    Full fluency in French, and good knowledge of English and/or Spanish. 

On a personal level, you are rigorous, customer focused and proactive. You enjoy working both autonomously and as part of a team. You also have great communication skills to interact with many internal and external partners. Whilst being flexible and adaptable, you have also a structured approach and planning, organizational and time management skills. Finally, you are able to think logically and to deal with numbers with ease.

We offer:

•    Permanent Contract
•    An opportunity for you to make a significant impact in an extraordinary company and develop your skills
•    A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast-paced environment, built on integrity, sharing and trust
•    Career development opportunities in an international company
•    Competitive compensation and benefits package (company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…)
•    Work-Life-Balance programs

We will make sure you get all the training and development opportunities you need to become the best in your field!

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service