Front Desk Medical Coordinator - (ZR_20240_JOB)

This is a remote position.

• 20 hours a week
  
• Monday - Friday 9:00 AM- 1 PM Florida time
  
• Potential to go full-time in a couple of months
  

Position Overview

Join a fast-growing telehealth psychiatry practice as a Customer Service Representative, where you’ll be the first point of contact for patients seeking mental health support. This role combines patient care, customer service, and digital tools to ensure a seamless experience for both patients and providers. You’ll be instrumental in managing patient inquiries, coordinating appointments, maintaining records, and supporting the daily operations of a modern telehealth service.

Key Responsibilities

• Handle patient inquiries professionally and empathetically via phone and email
  
• Schedule and manage telehealth appointments using digital tools
  
• Collect co-pays and assist with insurance verification (as needed)
  
• Perform accurate data entry to maintain and update patient records
  
• Manage and organize information in Excel and spreadsheet platforms
  
• Assist with the intake process for new clients and referral sources
  
• Ensure patients complete intake forms prior to their appointments
  
• Collaborate with the office manager to ensure efficient daily workflows
  
• Support high call volume periods as the practice scales operations
  
• Process medical records requests and issue client invoices
  
• Provide light technical support with the 8x8 phone system
  

Requirements

• Fluent in English with minimal accent
  
• Prior customer service experience, ideally in healthcare or telehealth
  
• Excellent verbal and written communication skills with a patient-first approach
  
• Proficiency in Google Workspace (Gmail, Google Calendar, Sheets, Docs)
  
• Understanding of HIPAA compliance and strong commitment to patient privacy
  
• Strong multitasking and time management skills
  
• Exceptional attention to detail, especially in data entry and record keeping
  
• Ability to work independently and remotely with minimal supervision
  
• Adaptability to a growing organization with potential for expanding responsibilities
  
• High school diploma required; Associate’s or Bachelor’s degree preferred
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  

Requirements