APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State University is seeking a collaborative and inclusive leader who excels at building consensus and motivating diverse teams to join us as our next Director of the Enterprise Constituent Relationship Management (eCRM) Office. As an enterprise implementation, this program is designed to advance engagement and service delivery for the entire university community, including faculty, students, staff, and alumni, ensuring integrated solutions that create value across all Penn State constituencies.  This is a unique opportunity to shape and grow a cutting-edge program that is central to enhancing the Penn State experience for all stakeholders. If you are passionate about using technology and data-driven insights to drive innovation, collaboration, and measurable impact in a complex and dynamic environment, we invite you to bring your leadership and vision to this exciting role. 

The Director of the eCRM Office is a strategic, visionary leader responsible for defining and scaling the governance and strategic direction of Penn State's enterprise constituent relationship management program. The role also involves guiding the work of the eCRM team, who execute the tactical elements of the program.  Candidates with a strong balance of emotional intelligence (EQ) and technical fluency will thrive in this role.   

This position requires a leader who can collaborate and build relationships broadly to establish governance frameworks with a clear vision for growth, build and sustain cross-functional and vendor partnerships, and develop a multi-year strategic roadmap focused on innovation, value delivery, and