Director, Technical Solutions Management

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.  

CoreWeave powers the creation and delivery of the intelligence that drives innovation. 

About the Role:

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for a remarkable Director of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion.

This position reports directly to the VP of Customer Experience, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams to shape and execute strategies that solidify CoreWeave's reputation as the industry’s premier provider of cutting-edge GPU infrastructure.

What you will do:

• Lead TSM function withingCoreWeave: Build and lead a team of Technical Solutions Managers (TSMs), focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers. 
• Collaborate across functions: Work closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
• Customer Engagement: Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
• Process optimization:  The TSM function plays a critical role in ensuring CoreWeave's success by:  

1) Owning the technical relationship with strategic customers,  

2) Defining and translating customer requirements into actionable solutions,  

3) Driving end-to-end program execution, 

4) Collaborating with capacity management, data center operations, and fleet operations across key strategic customers.

5) Influencing product strategy and working with engineering to design and implement technical solutions that align with customer needs,

6) Proactively identifying and mitigating risks,  

7) Measuring and driving customer success to exceed expectations.  

As the leader of this critical function, you will define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness. Leveraging these insights, you will identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader.

What We're Looking For:

We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:

• Education: B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field is preferred
• Experience: 8 or more years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management with a minimum of 4 years in a leadership role within a high-growth environment. 
• Technical Proficiency: Deep understanding of the cloud infrastructure landscape. Ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and hi