Associate II, Guest Relations

The Natural History Museum of Los Angeles County was the first museum in L.A. to open its doors 109 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHMLA at Exposition Park, La Brea Tar Pits and museum in mid-Wilshire, and the William S. Hart Museum in Newhall—is looking forward to new building projects and campaigns, exhibitions, community outreach, and innovative audience engagement. 

The Natural History Museum of Los Angeles County values and endeavors to support diversity, equity, inclusion, and access within its organization and communities. Candidates who identify as Black, Indigenous, or a Person of Color (BIPOC), neurodiverse, gender, a person with disability, a veteran, and/or a part of the LGBTQAI+ community are welcome and encouraged to apply. 

The Natural History Museum of Los Angeles County is seeking an Associate II, Guest Relations for our Guest Relations department.  The Associate II, Guest Relations works closely with the Manager, Guest Relations to welcome our guests to  the Natural History Museum. This position acts as a floor leader fulfilling the responsibilities of an Associate, Guest Relations and providing support to Associates. Primary responsibilities include modeling best practices for guest engagement, taking an active role in training new hires as well as cross training associates at the opposite site, providing operational and troubleshooting support, and stepping in to fulfill Associate duties as needed.It is an exciting time as we embark on new journeys of becoming a museum of, for, and with L.A.

Responsibilities for this position include, but are not limited to: 

• Greets and welcomes all guests to the Museum, including but not limited to ticketing locations, entrances, and parking areas with a positive, enthusiastic and professional attitude and appearance at all times. Responds to visitor questions and concerns by explaining programs, exhibits, special events for the Museum and surrounding facilities or directing them to appropriate Museum staff. Provides visitors with information on membership, and directs guests to the appropriate galleries, eateries, shops, web pages and Museum personnel, such as Museum Educators and Managers. Resolves guest concerns and complaints in a timely manner.

• Acts as team leader on the floor and in public areas at all times, as well as in shared staff areas such as the Guest Relations offices. Maintains the Associate stations ensuring they are clean, well-stocked, and organized. Monitors department supplies, and communicates when we need to restock or reorder.  Identifies opportunities to improve operations. Supports staff engagement and morale.  Provides basic troubleshooting and maintenance for computer and ticketing hardware and software on the floor.

• Trains all onboarded front line associates according to current procedures.

• Communicating updated information to the Associate team via huddles and on the floor.  Suggesting new updates to the leadership team according to current needs.

• Supports departmental functions and office tasks, such as recording associate shift attendance, creating daily rotation sheets, and updating the daily communication log. Adapt floor operations to adjust for special staff accommodations and absences day-to-day.

• Communicates with the supervision team regarding important events and trends on the floor. Assists with the execution of emergency procedures such as evacuations.  

This position has the following requirements: 

•  High school diploma, GED or equivalent required.

• Computer Experience: Basic computer software programs.

• A valid California Driver License and a Personal Automobile Liability Insurance or the ability to utilize an alternative method of transportation needed to carry out job-related essential functions.

The Natural History Museum of Los Angeles County is especially interested in candidates whose background and experience have prepared them to contribute to our commitment to engagement and inclusion at culturally diverse audiences in museums and in sciences.

The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Hourly rate for this position is $19.75 plus excellent ben