Job Summary: The General Manager oversees the hotel's operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability. 

Essential Functions and Duties: 

• Supervise overall hotel operations, including sales, marketing, and financial performance. 

• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates. 

• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures. 

• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue. 

• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs. 

• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.

• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions. 

• Train staff on guest service procedures and directly handle difficult guest service issues. 

• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly. 

• Recruit, select, and train staff to meet guest service and revenue goals. 

• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects. 

• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable. 

• 3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation. 

• Strong knowledge of revenue management, financial analysis, and budgeting. 

• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint). 

• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.