Senior Analyst, Digital Service Experience

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking a motivated and versatile Senior Analyst, Digital Experience to join our team. This role is ideal for someone early in their career who is eager to contribute across the entire product lifecycle. Under general direction, you will define new product requirements, drive enhancements that strengthen the customer experience, and monitor success as products go to market.

In this role, you will work closely with project teams to understand business and user needs and assist in developing frameworks to drive efficiencies. This position requires a strategic thinker with the dynamic ability to adapt and excel across various functions. You will drive projects from ideation and strategy through development. Success is ensuring exceptional product delivery is achieved while seeking continuous product improvements.

Job Description

Core Responsibilities

• Effective Communication: Strong verbal and written communication skills, with the ability to convey complex information clearly and persuasively across mediums. 

• Team Support & Stakeholder Collaboration: Contribute to a collaborative, inclusive team culture. Work with various project teams to understand business and user needs. Gather input and share updates to ensure alignment throughout the product lifecycle. 

• Experience Requirements: Assist in translating business needs into product requirements. Identify opportunities to develop and enhance the customer experience, translate these opportunities into user stories. Provide input on UI/UX designs based on user feedback and product goals. 

• Problem-Solving & Continuous Improvement: Participate in identifying and resolving product-related issues with a proactive mindset. Complete assessments such as current state evaluations, process flow mappings, and gap analyses. Based on the findings, help solution recommendations and shepherd tactical execution to mitigate risks. 

• Project Coordination: Collaborate with internal teams and external partners to support the management of product-related initiatives. Help to identify and track timelines, deliverables, and dependencies.  

• Launch Readiness & Post Launch Monitoring: Assist in coordinating product launches, including testing, documentation, and communication. Once a product is live, monitor performance and user behavior through data dashboards and reports. 

• Opportunity Identification: Propose