Patient Service Specialist

Position Summary 

• ​This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BMCHS physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. ​ 

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Key Responsibilities  

• ​Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. 
• Schedules patient appointments and appropriate testing for patients as requested as well as follow up questions on testing.
• ​Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. 
• ​Collects required insurance co-pays from patients including any prior balances. 
• ​Follows scheduling notes and direct schedules patient visits in other BMCHS practices as advised.  
• ​Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.  
• ​Responsible to obtain prior authorizations and/or insurance referrals as per practice need.  
• Provides routine information to callers and gives only authorized medical advice from a provider.  
• ​Provides a high level of customer service to all new and existing patients of the practice.  
• ​Creates patient cases and documents telephone calls and messages into Athena or other EMR.  
• ​Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.  
• ​Performs work in EMR buckets as directed and per practice need.  
• ​Responsible to inform manager of administrative supply needs or assists with ordering.  
• ​Follows up with providers on missing slips and creates claims in Athena.  
• ​Responsible to work assigned revenue cycle buckets as directed.  
• ​Must be able to work independently with little supervision. 
• ​Adheres to BMHS policies.  

• ​Always uses discretion to ensure patient confidentiality.   
• ​Performs other duties as requested. ​ 

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​Skills  

• ​Strong customer service excellence expected. 
• Ability to multitask and prioritize responsibilities.
• ​Excellent communication and interpersonal skills required. 
• ​Experience with EMR strongly preferred. (Athena a plus)  
• ​Experience with Microsoft Office, Word, Excel, and Outlook preferred.​ 

​​Education & Experience  

• ​High School Diploma or equivalent required.  

Equal Opportunity Employer/Disabled/Veterans