Senior Specialist, Microsoft 365

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

 

JOB SUMMARY

The Senior Specialist, Microsoft 365 is responsible for leading the implementation, administration, adoption, and continuous improvement of Microsoft tools across Blue Bird Corporation. This role serves as the internal subject matter expert for Microsoft 365 and related Microsoft technologies, helping business teams improve productivity, collaboration, automation, communication, and security. The Microsoft Specialist will partner with IT, Human Resources, Operations, Finance, Legal, Engineering, Sales, and other business functions to identify needs, implement solutions, manage updates, train users, and ensure Blue Bird is maximizing the value of its Microsoft technology investment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the implementation, configuration, and optimization of Microsoft 365 tools, including Teams, SharePoint, OneDrive, Outlook, Forms, Planner, Power Automate, Power Apps, Viva, and related applications.
• Drive Microsoft updates, releases, enhancements, and feature adoption by evaluating changes, assessing business impact, coordinating testing, communicating updates, and supporting rollout plans.
• Partner with business leaders and functional teams to understand operational needs and recommend Microsoft-based solutions that improve workflow efficiency, collaboration, data access, document management, and employee productivity.
• Develop and maintain governance standards for Microsoft tools, including naming conventions, permissions, data retention practices, site ownership, Teams structure, shared document practices, and security expectations.
• Serve as a liaison between IT and business users to translate business needs into practical Microsoft solutions and ensure implementations are aligned with Blue Bird priorities.
• Provide hands-on support, troubleshooting, and guidance for Microsoft applications, escalating technical issues when appropriate and ensuring timely resolution.
• Create and deliver user training, quick reference guides, communications, and adoption materials to help employees effectively use Microsoft tools.
• Identify opportunities to automate manual processes using Power Automate, Power Apps, Forms, Lists, and other Microsoft capabilities.
• Monitor Microsoft roadmap changes, service health notifications, licensing opportunities, and emerging features to keep Blue Bird current on relevant capabilities.
• Maintain documentation for system configurations, business processes, governance decisions, training resources, and support procedures.
• Support Microsoft security, compliance, and access management practices in partnership with IT security and infrastructure teams.
• Measure adoption and effectiveness of Microsoft tools through usage data, feedback, training participation, and business outcomes.

 

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• Strong working knowledge of Microsoft Teams, SharePoint, OneDrive, Outlook, Forms, Planner, Lists, Power Automate, Power Apps, and Microsoft 365 administration concepts.
• Experience leading technology rollouts, user adoption initiatives, process improvement projects, or business systems implementations.
• Ability to explain technical information clearly to non-technical users and provide practical guidance to employees at all levels of the organization.
• Strong troubleshooting, documentation, organization, and project coordination skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.
• Must stay current on Microsoft roadmap updates, product releases, security changes, Copilot capabilities, and new Microsoft 365 features that may impact Blue Bird users or business processes.
• Must develop and deliver internal training materials, user guides, quick reference tools, office hours, and adoption sessions to support effec