AR/Collections Manager

Bergen Logistics, an innovator in the logistics space, is looking for an Accounts Receivable & Collections Manager to manage the Billing & Accounts Receivable department. We are a fast paced, high volume company, and we are seeking a candidate that enjoys working in an exciting environment. Strong communication skills are a must. This position requires collaboration between multiple departments within the organization.

Duties and Responsibilities

• Manage A/R and Billing Team.
• Assure timely collection of monies due to corporation.
• Monitor the A/R team and make sure policies are enforced to ensure a positive collection and reduction in DSO.
• Conduct credit checks on all customers, and establish and maintain limits.
• Monitor and Report on deviations from credit standards to the Controller and VP of Finance.
• Manage cash application making sure all cash receipts are applied properly.
• Work with Billing Supervisor to develop and improve all aspects of billing process.
• Ensure client inquiries are answered/resolved within 24-48 hours (company policy).
• Create and maintain SOP’S (Standard Operating Procedures) for all positions and functions within the department.
• Cross train all employees within the department.
• Approve and/or request approval (based on $ amount) credits due to customers.
• Work closely with the IT department to continue the development of A/R, Billing, and Customer Dashboard in WMS.
• Daily reporting of AR Aging for all companies.
• Assist with the annual budget (i.e. – sales).
• Work closely with the Sales Department regarding contracts, terms, etc., and Customer Services regarding accounts on hold.
• An ability to form an effective and confident credit opinion even when working from sometimes imperfect information. Help manage regular reviews and monitoring to ensure a risk-leading credit approach. Perform credit risk monitoring, setting up new customer accounts and ongoing credit evaluations.
• Play an important role in developing credit models.
• Maintain accounts receivable aging within agreed and accepted parameters.
• Manage the recovery process and personnel to maximize accounts receivable collections and minimize bad debt risk.
• Audit collection calls and provide feedback for the Accounts Receivable Analysts.
• Interest in the use of data science and ways to leverage tech capabilities to challenge norms and find improved methods.
• Ad-HOC projects, as requested.

Requirements

• Third Party Logistics experience a plus
• Bachelor's degree in Accounting, Finance or Business Management
• Experience with ERPs (Enterprise Reporting Platforms) is a must. Preferable NetSuite.
• A minimum of 3 years experience in credit risk management, preferably working with smaller corporate or SME businesses.
• Minimum 5 years managing or related experience
• Technically savvy – able to learn new programs and systems quickly
• Strong attention to detail to ensure the accuracy of information
• Customer Service experience preferred
• Excellent analytical skills along with the ability to create and present detailed reports
• Ability to solve complex problems and initiate resolutions
• Project Management experience, including working in cross functional teams
• Team management and negotiation skills
• Advanced skills in Excel and highly proficient in Outlook and Word
• A strong aptitude with spreadsheet functions, preferably with experience in modeling, macros, and data manipulation
• Aligned with Bergen’s How We Work Together Principles, including investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.