DRP Heavy Equipment Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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DRP Heavy Equipment Manager

PRIMARY PURPOSE:  Responsible for overseeing the day-to-day administration of the Heavy Equipment Direct Repair Program for collision repair facilities and client partners nationwide. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Managing relationships with repair vendors and client partners ensuring compliance with program standards.
• Monitoring repair quality, cycle times,program savings and customer satisfaction.
• Coordinating with all DRP partners to streamline repair workflows.
• Ensuring accurate use of estimating systems (CCC, Mitchell, AdjustRite).
• Supporting performance tracking and reporting across participating facilities.
• Facilitating training, onboarding, and support for new repair partners.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing
Bachelor's degree preferred.

Experience
Four (4) years of related experience or equivalent combination of experience and education required.

Skills & Knowledge

• Estimating System Proficiency

• Skilled in using CCC, Mitchell, and AdjustRite platforms for accurate and efficient damage assessments and repair estimates.

• Travel Flexibility
  Willing and able to travel up to 20% of the time to support operational needs and vendor relationships.

• Claims Management Expertise
  Strong understanding of claims management procedures, including documentation, resolution, and stakeholder communication.

• Communication Skills
  Excellent oral and written communication abilities, ensuring clarity and professionalism in all interactions.

• Technical Proficiency
  PC literate with advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Analytical & Interpretive Abilities
  Capable of analyzing complex data and interpreting results to inform decision-making and process improvements.

• Organizational Strength
  Highly organized with the ability to manage multiple priorities and meet deadlines consistently.

• Interpersonal Effectiveness
  Strong interpersonal skills with the ability to build relationships and collaborate across teams.

• Team Collaboration
  Proven ability to work effectively in team environments, contributing to shared goals and supporting colleagues.

• Performance-Driven
  Committed to meeting or exceeding performance competencies and organizational expectations.

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations. 

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction not