Per Diem Physician Assistant (PA) REMOTE (Work From Home)

Site: The General Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Work from home! The Physician Assistant works in a remote capacity as part of the team covering indirect work within provider in-basket folders including but not limited to; patient gateway messages, telephone calls, urgent refills, urgent or critical results, CC’d charts and other folders as time allows. Telephone calls can range from routine to emergent and may require prescription writing, lab or radiology ordering and interaction with PCP or covering MD as needed for clinical support. The PA will work with our MA and nursing staff that are supporting indirect work and will respond to PG messages, telephone calls and perform virtual visits as needed for patient care. The PA will also help to cover in-basket items for many providers in the office especially for vacation/day off coverage. The NP/PA will review in-basket of all providers on site for in-basket folders as time allows or as advised after supporting the providers who are off or on vacation. Prescription refills may be done with exception of controlled substances for ninety day supply with four refills for appropriate routine medications if the patient has had appropriate labs and visits to meet the refill protocols. The PA will work to resolve PG messages, telephone calls in real time by either providing clinical advice or offering a virtual visit. The PA will place orders for testing, vaccines, referrals or refills as necessary based on patient request if appropriate. Position will require in-person training days in the first 3 months and then transition to fully remote with periodic in-person days, as needed. Primary Responsibilities Treat patients with courtesy and respect. Mindful of cultural beliefs and expectations. Resolves priorities per patient’s needs. Understands all components of position and how job fits into overall mission of the practice. Contributes to favorable image of Practice. Works with peers and staff encouraging an environment of teamwork. Refrains from engaging in demeaning, discriminating or otherwise threatening behavior. Attends regular scheduled practice meetings. Is punctual, plans ahead for scheduled time off by 2 months. Open and receptive to change and feedback. Assist in orienting new staff in like positions. Contributes to strengthen the practice community. Is present and focused at work. Effectively owns work they do to completion and resolves mistakes when made. Recognizes patient as ultimate consumer of services. Places patient concerns before self. Protects and maintains patient confidentiality. Consistently produces work that meets practice standards. Performs job accurately, in a timely fashion. Maintains proper documentation of information required for position. Is aware of practice goals and is a proactive participant in helping achieve them. Provides and receives feedback in a tactful, positive, respectful manner. Responds to patients and colleagues in a timely manner. Uses agreed upon methods of practice communication as decided by individual practice guidelines. Communicates any unexpected tardiness, changes or adjustments in schedule as dictated by practice policy. Responsible billing per MGH Billing Compliance, Federal and State billing regulations CLINICAL PRACTICE - Collaborates with physicians as needed while managing acute medical needs of patients. - Instructs patient/family regarding medications and treatments provided during telephone triage. - Actively supports patient safety program; adheres to applicable patient safety standards. - Prepares written documentation as required in the patients medical record following standard clinical practice and protocols. - Triages patient telephone calls and provides consultation. - Follows MGH Primary Care/Assembly Row policies and procedures faithfully; attends meetings and continuing educatio